Shipping policy

DIGITAL DELIVERY & SHIPPING POLICY

Alensa Crochet

Last Updated: November 2, 2026

Thank you for shopping with Alensa Crochet. We specialize in digital crochet eBooks, downloadable patterns, and creative resources designed to inspire your next project.

Please review our Digital Delivery & Shipping Policy to understand how your purchases are delivered.

1. Digital Products Only

All products available at Alensa Crochet are digital products.

We currently offer:

  • Digital crochet eBooks.

  • Downloadable crochet patterns.

  • Crochet instructions and tutorials.

  • Other digital crafting resources.

We do not ship physical products. Therefore, no physical shipping, postage, or delivery fees apply to digital purchases.

2. Digital Delivery

Once your payment has been successfully processed, your purchased digital product will be made available electronically.

Depending on the product and checkout system, delivery may be provided through:

  • An instant download link on the order confirmation page.

  • A download link sent to your registered email address.

  • Another digital delivery method specified at checkout.

3. Delivery Time

Most digital products are available shortly after successful payment confirmation.

In certain circumstances, delays may occur due to payment verification, technical difficulties, or third-party service interruptions.

If you do not receive your download link, please check your spam or junk email folder before contacting us.

4. Download & Access

Customers are responsible for:

  • Providing a valid and accessible email address.

  • Ensuring their device supports the purchased file format.

  • Having a stable internet connection to download their files.

  • Saving a copy of their purchased digital products for future use.

Please read the product description carefully to understand the file format and included content before purchasing.

5. Failed Downloads & Technical Support

If you experience difficulties accessing or downloading your purchase, please contact our support team.

We will make reasonable efforts to resolve the issue by providing a replacement download link or another suitable solution.

Please include your order number and the email address used during checkout.

6. International Customers

Because our products are delivered digitally, customers can purchase and access eligible products from different countries, subject to applicable payment and service restrictions.

No customs duties, physical shipping charges, or postal delivery fees apply to digital downloads.

7. Contact Information

For questions or assistance regarding digital delivery, please contact us:

Store Name: Alensa Crochet
Customer Support Email: contact@AlensaCrochet.com
Website: AlensaCrochet.com

We appreciate your trust and support.

Thank you for choosing Alensa Crochet!

Alensa Crochet — Your Creativity, Delivered Digitally. ♡