PRIVACY POLICY

Alensa Crochet

Last Updated: November 2, 2026

At Alensa Crochet, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or contact us.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable privacy laws.

1. Information We Collect

When you visit or make a purchase from Alensa Crochet, we may collect the following information:

Personal Information

• Full name.

• Email address.

• Billing information.

• Contact details provided during checkout or customer support.

Order Information

• Products purchased.

• Order number and transaction details.

• Purchase date and payment status.

Technical Information

• IP address.

• Browser type and device information.

• Website usage and browsing activity.

• Cookies and similar tracking technologies.

We only collect information that is reasonably necessary for operating our online store and providing our services.

2. How We Use Your Information

We may use your personal information to:

• Process and confirm your purchases.

• Deliver digital eBooks and crochet patterns.

• Send order confirmations and download links.

• Respond to customer questions and support requests.

• Improve our website, products, and customer experience.

• Prevent fraudulent transactions and protect our business.

• Comply with applicable legal and financial obligations.

• Send promotional emails where permitted and where you have provided the required consent.

3. Payment Information

Payments made through Alensa Crochet may be processed by third-party payment providers.

We do not intentionally store complete credit or debit card details on our own systems. Payment information is handled according to the privacy and security practices of the payment provider you choose.

Please review the relevant payment provider's privacy policy for further information.

4. Digital Product Delivery

To provide your purchased digital products, we may use your email address and order information to:

• Send purchase confirmations.

• Provide eBook and pattern download links.

• Restore access to purchased files when appropriate.

• Provide technical assistance with downloads.

Your information is used for order fulfillment and customer support.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

These technologies may help us:

• Remember website preferences.

• Understand visitor activity.

• Improve website performance.

• Analyze traffic and website usage.

• Support advertising and marketing activities, where applicable.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Where required by law, we will request consent before using non-essential cookies.

6. Sharing Your Information

Alensa Crochet does not sell your personal information to third parties.

However, we may share necessary information with trusted service providers that help us operate our business, including:

• Payment processing companies.

• Website hosting providers.

• Digital product delivery services.

• Email and customer support platforms.

• Analytics and security service providers.

These providers may access information only as necessary to perform their services, subject to applicable contractual and legal requirements.

We may also disclose information when required by law or to protect our legal rights.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Certain order, transaction, and financial records may need to be retained for legal, accounting, tax, or regulatory purposes.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Object to or restrict certain data processing.

• Withdraw consent where processing is based on consent.

• Unsubscribe from promotional communications.

• Request a copy of certain personal information.

To exercise your rights, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

Alensa Crochet is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our website and services are not intentionally directed toward children under the age required to provide valid consent under applicable law.

We do not knowingly collect personal information from children in violation of applicable privacy requirements.

12. International Data Transfers

Because we may use third-party service providers located in different countries, your information may be processed or stored outside your country of residence.

Where required, appropriate safeguards will be used to protect personal information during international transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal obligations.

Any updates will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Business Name: Alensa Crochet
Email: contact@AlensaCrochet.com
Website: AlensaCrochet.com

We appreciate your trust in Alensa Crochet and are committed to respecting your privacy.

Alensa Crochet — Creativity, Inspiration & Privacy. ♡